COVID-19

We check staff and arriving patients at the front door for fever, and we are not currently accepting walk-in patients, as we need to prescreen for fever and respiratory symptoms. Please come alone into the office for an appointment unless you need another person’s assistance for medical reasons, and please do not arrive more than 15 minutes early. We If you have fever or respiratory symptoms, please contact us by text (210-690-2273), and we can schedule a Video Visit.

WE ARE NOW OFFERING RAPID COVID-19 TESTING ONSITE TO OUR PATIENTS. IF YOU THINK YOU MAY HAVE COVID-19, PLEASE CONTACT US VIA TEXT OR PHONE TO SCHEDULE A VIDEO VISIT FOR PRESCREENING. A DOCTOR WILL ORDER THE COVID-19 TEST IF APPROPRIATE, AND WE WILL DIRECT YOU TO OUR TESTING SITE (A SEPARATE PART OF OUR FACILITY.) YOU SHOULD GET THE RESULTS THE SAME DAY. WE MAY ALSO SCREEN FOR STREP AND INFLUENZA (“FLU”) IF APPROPRIATE.

We do not have the vaccine for COVID-19 and we will probably not get it in the near future.

The information below is from the CDC. Go to the CDC website for more information:

CDC COVID-19

Steps to Prevent Illness

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There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).
The best way to prevent illness is to avoid being exposed to this virus.

The virus is thought to spread mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes.

These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.alert icon

Older adults and people who have severe underlying chronic medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing more serious complications from COVID-19 illness. Please consult with your health care provider about additional steps you may be able to take to protect yourself.

Take steps to protect yourself

Illustration: washing hands with soap and water

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
Illustration: Woman quarantined to her home

Avoid close contact

Take steps to protect others

man in bed

Stay home if you’re sick

woman covering their mouth when coughing

Cover coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
man wearing a mask

Wear a facemask if you are sick

  • If you are sick:  You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.
  • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.
cleaning a counter

Clean and disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

To disinfect:
Most common EPA-registered household disinfectants will work. Use disinfectants appropriate for the surface.

Options include: 

  • Diluting your household bleach.
    To make a bleach solution, mix:
    • 5 tablespoons (1/3rd cup) bleach per gallon of water
      OR
    • 4 teaspoons bleach per quart of waterFollow manufacturer’s instructions for application and proper ventilation. Check to ensure the product is not past its expiration date. Never mix household bleach with ammonia or any other cleanser. Unexpired household bleach will be effective against coronaviruses when properly diluted.
  • Alcohol solutions.
    Ensure solution has at least 70% alcohol.
  • Other common EPA-registered household disinfectants. 
    Products with EPA-approved emerging viral pathogens pdf icon[7 pages]external icon claims are expected to be effective against COVID-19 based on data for harder to kill viruses. Follow the manufacturer’s instructions for all cleaning and disinfection products (e.g., concentration, application method and contact time, etc.).

From the World Health Organization:

Text us!

You can use text to contact us through our main number:

210-690-2273

You can also contact specific departments using text messages:

Billing – 830-215-4132
Referral Authorizations – 830-215-4141
Prior Authorizations for Medications – 830-215-3439
Chronic Care Management, Sonia – 830-215-4047
Chronic Care Management, Nelda – 830-215-4136

Injections

Frequently Asked Questions

Q: Why are there transparent windows in the portal?

A:  This is generally caused by multiple FollowMyHealth themes being stored in the web browsers cache. You need only to clear your cookies and temporary internet data, which removes all the theme data stored in the browser.

This happens because when a user goes to a FollowMyHealth web for one organization, that theme is stored, and when entering the MacGregor portal, Follow My Health tries to load more than one theme.

Q: I had a portal account that no longer works.  What happened?

A: You may have an Intuit (MedFusion) portal account that MacGregor no longer uses (since early 2014).   You may still reach that portal account through this link:

https://www.medfusion.net/secure/portal/index.cfm?fuseaction=home.login&dest=welcome&gid=13612&muuid=15070

The following questions are answered by FollowMyHealth.  For help, you may email  support@followmyhealth.com, call  (888) 670-9775 or check the website:
 http://support.followmyhealth.com

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Q: Is FollowMyHealth™ secure?

Last Updated: May 11, 2016 08:45PM CDT
Maintaining your privacy is our top priority and we have taken the necessary steps to ensure we meet your expectations as well as all federal and state privacy laws.

In order to allow people to simply sign into FollowMyHealth™ Universal Health Record without needing to create a new email address, we offer our FollowMyHealth (FMH) Secure Login.

You may also use existing accounts with Facebook, Google, Yahoo, and Microsoft Account (formerly known as “Windows Live ID”) through Open Authentication, using a standard protocol to securely authorize users. We will not utilize any additional information from these third party organizations other than what is required to help you gain access to your FollowMyHealth record through their username and password for you. FollowMyHealth does not store your username and password for these particular authentication providers, and your credentials will continue to be maintained by them as well.

In compliance with federal patient privacy regulations, all transmitted data is encrypted during this process. The data storage is also encrypted for protection. Your login occurs over Secure Socket Layer (SSL, shown as HTTPS in  your browser’s address bar), which is an industry standard providing secure communication over the internet used by sites such as online marketplaces or financial institutions.

***If you would like to add an additional layer of security to your login, please visit this article.

The first time that you create a FollowMyHealth record using one of the Open Authentication accounts (Facebook, Yahoo, Google, and Microsoft Account), you will be asked to share some basic information from your connecting account so that FollowMyHealth will be allowed to use them for authorization. Please be mindful that each provider has a different authentication confirmation request. For example, using your Microsoft Account to login will ask to grant access to view your profile info and contact list. While approval of this step is necessary, rest assured that the only information obtained from this request is your username. FollowMyHealth will NOT be utilizing the potential public information contained in your authenticating accounts pictures, contacts, friends, etc. and will NOT release and/or sell your identifiable information to other organizations, people, etc. To be clear, the authentication provider with which you choose to use as your login, will NOT have access to your FollowMyHealth record or its information.

For concerns about Facebook, go here.

Q: Someone already has that username

Last Updated: May 22, 2019 10:22PM CDT

If you are receiving the error message above when creating an FMH Secure login, one of the following is occurring:

1. Another FollowMyHealth® user already has ownership of this username.

2. You have already created this username yourself.

Possible Solutions:
–  Change the username to something more unique like your email address or a more challenging FMH username (i.e. john vs. johnq1234).  Once changed select “Confirm and Continue” to verify username authenticity.
–  If the username was created by you in the past you can verify you have created the username you are attempting to use by referring to the confirmation email from noreply@followmyhealth.com entitled “FMH Secure Login Account Created (older accounts) or Success! Your username was created (newer accounts)”.  OR you can go through the Password Rest process by selecting the Back button and then clicking on the “Forgot your password?” link.  For further assistance with the FMH Password reset process, please click here.

Q: The username or password you entered is incorrect

Last Updated: May 22, 2019 10:31PM CDT

Why is this happening?
This is mostly due to one of those pieces of information being typed in wrong.  Either the username is incorrect, or the password is incorrect and/or misspelled.

What is a solution?
–  Make sure you are using the correct username.  When you created the specific username, a confirmation email was sent to you with the subject, “FMH Secure Login Account Created (Older accounts) or Success! Your username was created (new accounts)”  If you can find that email, it has the correct, connected username in it.  For FMH Username Recovery assistance, follow this link.
–  Make sure the password is being typed in correctly.  The password is case sensitive, so if you used capital letters, make sure you are consistent.  Also, the password requires a special character, like the ones above the number line on your keyboard [i.e. !@#$%^&*()].  Make sure you are included at least one those when trying to log in.  For FMH password reset assistance, follow this link.

Q: Forgot Password

Last Updated: May 22, 2019 10:30PM CDT

Can’t remember your password? Keep in mind that if you have chosen to use your login with Facebook, Google, Yahoo, or LiveID as your login for your FollowMyHealth® Universal Health Record, you will log in using the same credentials (username & password) that you use to sign in to Facebook, Google, Yahoo, or LiveID (see this article for more information).

As a result, if you need to reset your password, you will need to choose the authentication account that you use to log in to FollowMyHealth Universal Health Record (Facebook, Google, Yahoo, or LiveID) and select the available link to initiate a password reset process that is unique to each account as you have configured it (see example below).

Here are direct links on how to reset each of your passwords:

TELEPHONE ACCESS